{"id":2969,"date":"2024-02-05T15:03:20","date_gmt":"2024-02-05T15:03:20","guid":{"rendered":"https:\/\/ident.com.tr\/?page_id=2969"},"modified":"2024-02-12T09:20:28","modified_gmt":"2024-02-12T09:20:28","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/ident.com.tr\/en\/kurumsal\/iptal-ve-iade-kosullari","title":{"rendered":"\u0130ptal Ve \u0130ade Ko\u015fullar\u0131"},"content":{"rendered":"<h1>\n\t\t\u0130ptal Ve \u0130ade Ko\u015fullar\u0131\n\t<\/h1>\n\t<div class=\"ast-breadcrumbs-wrapper\">\n\t\t\t<div class=\"ast-breadcrumbs-inner\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb-trail breadcrumbs\" ><div class=\"ast-breadcrumbs\"><ul class=\"trail-items\" ><li  class=\"trail-item trail-end\"><span><a href=\"https:\/\/ident.com.tr\/en\" rel=\"home\"><span >Home<\/span><\/a><\/span><\/li><\/ul><\/div><\/nav><\/div>\n\t\t<\/div>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ident.com.tr\/wp-content\/plugins\/bb-plugin\/img\/pixel.png\" alt=\"\" itemprop=\"image\" onerror=\"this.style.display='none'\"  \/>\n\t<p><strong>B\u00f6l\u00fcm 1.<\/strong><\/p>\n<p><strong>iDent m\u00fc\u015fterileri,<\/strong>\u00a0cayma haklar\u0131n\u0131 kullanarak,\u00a0<strong>ident.com.tr<\/strong>\u00a0sitesinden ald\u0131klar\u0131 \u00fcr\u00fcnleri fatura tarihinden itibaren on d\u00f6rt (14) g\u00fcn i\u00e7inde iade ederek tam para iadesi talep edebilirler.<\/p>\n<p>Tam para iadesinin talep edilebilmesi i\u00e7in \u00fcr\u00fcnlerin a\u015fa\u011f\u0131daki \u015fartlarda iade edilmesi gerekmektedir;<\/p>\n-Herhangi bir zarar g\u00f6rmemi\u015f<br \/>\n-Orijinal kutu ve ambalaj\u0131nda<br \/>\n-T\u00fcm evraklar\u0131 tam (Faturan\u0131n asl\u0131, sevkiyat etiketi vb.)<br \/>\n-Aksesuar, kullanma k\u0131lavuzu vb. t\u00fcm paket i\u00e7eri\u011fi tam<br \/>\n-\u0130ade sebebini a\u00e7\u0131klayan bir not e\u015fli\u011finde\n\t<p><strong>B\u00f6l\u00fcm 2.<\/strong><\/p>\n<p><strong>A\u015fa\u011f\u0131daki maddelere dikkat ediniz;<\/strong><\/p>\n<p><strong>M\u00fc\u015fterinin sorumluluklar\u0131:<\/strong><\/p>\n<p>&#8211; \u00fcr\u00fcn\u00fcn\u00a0<strong>iDent<\/strong>&#8216;a g\u00fcvenli bir \u015fekilde ula\u015ft\u0131r\u0131lmas\u0131 i\u00e7in do\u011fru ve tam adresi yazmak, (Etiketine \u015firket ismi yaz\u0131lmadan yaln\u0131zca adres bilgisi verilen kargolar ta\u015f\u0131y\u0131c\u0131 firma taraf\u0131ndan kaybedilebilir ya da yanl\u0131\u015f ki\u015fi\/kuruma teslim edilebilir)<\/p>\n<p>&#8211; \u00fcr\u00fcn\u00fcn g\u00fcvenli ve sa\u011flam olarak paketlenmesi ve g\u00f6nderim yap\u0131l\u0131rken \u00fcr\u00fcn\u00fcn sat\u0131\u015f bedelinin tamam\u0131 \u00fczerinden sigortalanmas\u0131.<\/p>\n<p><strong>iDent<\/strong>\u00a0kay\u0131p ya da hasar g\u00f6rm\u00fc\u015f paket ve \u00fcr\u00fcnlerden sorumlu tutulamaz.<\/p>\n<p>Ek olarak,\u00a0<strong>iDent<\/strong>\u00a0iade edilen \u00fcr\u00fcnlerin g\u00f6nderim \u00fccretlerinden sorumlu tutulamaz. \u0130ade edilen \u00fcr\u00fcnlerin kargo bedeli al\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n\t<p><strong>B\u00f6l\u00fcm 3.<\/strong><\/p>\n<p>\u0130adeler\u00a0<strong>iDent<\/strong>\u00a0taraf\u0131ndan en h\u0131zl\u0131 \u015fekilde i\u015fleme al\u0131nacakt\u0131r. Para iadenizin yap\u0131lmas\u0131 i\u00e7in \u00fcr\u00fcn\u00fcn\u00a0<strong>iDent<\/strong>&#8216;a ula\u015fmas\u0131ndan sonra 7-10 i\u015f g\u00fcn\u00fc ge\u00e7mesine izin verin. \u00dcr\u00fcn\u00fcn ula\u015fmas\u0131 ve incelenmesini m\u00fcteakiben,\u00a0<strong>iDent<\/strong>\u00a0sizinle telefon ve\/veya e-mail yoluyla ileti\u015fime ge\u00e7erek \u00fcr\u00fcn\u00fcn teslim al\u0131nd\u0131\u011f\u0131na dair bilgi verecektir. \u0130ncelemenin sonucunda, iade edilen \u00fcr\u00fcn\u00fcn durumuna ili\u015fkin herhangi bir sorun ya da soru s\u00f6z konusu olursa sizleri bilgilendirece\u011fiz.<\/p>\n\t<p><strong>B\u00f6l\u00fcm 4.<\/strong><\/p>\n<p>\u0130ade ve De\u011fi\u015fim \u015eartlar\u0131na uymayan (B\u00f6l\u00fcm 1&#8217;e bak\u0131n\u0131z) \u00fcr\u00fcnler kabul edilmeyecek ve al\u0131c\u0131n\u0131n adresine geri g\u00f6nderilecektir. Sat\u0131c\u0131n\u0131n orijinal, etiketli paketine zarar vermemek i\u00e7in al\u0131c\u0131, iade etti\u011fi \u00fcr\u00fcn\u00fc farkl\u0131 bir kutunun i\u00e7ine koyarak g\u00f6ndermelidir. L\u00fctfen sat\u0131c\u0131n\u0131n orijinal paketinin \u00fczerine yaz\u0131 yazmay\u0131n\u0131z ya da etiket yap\u0131\u015ft\u0131rmay\u0131n\u0131z. Toplu sipari\u015f durumlar\u0131nda olabilece\u011fi \u00fczere, \u00fcr\u00fcnler d\u0131\u015f kutu i\u00e7inde g\u00f6nderilmediyse, bu gereklili\u011fin uygulanmas\u0131na gerek yoktur.<\/p>\n<p>Ancak bu durumda da orijinal paket \u00fczerine iade sevkiyat etiketi yap\u0131\u015ft\u0131rmak haricinde yaz\u0131 yazmay\u0131n\u0131z ya da herhangi bir \u015fekilde i\u015faretlemeyiniz.<\/p>\n<p><strong>iDent<\/strong>\u00a0y\u00f6netiminin \u00f6ncelikli olarak onay\u0131 olmad\u0131\u011f\u0131 s\u00fcrece 14 g\u00fcn\u00fcn sonras\u0131nda iade edilen \u00fcr\u00fcnler kabul edilmeyecektir.\u00a0<strong>iDent<\/strong>, \u00f6zellikle hediye niteli\u011fi ta\u015f\u0131yan \u00fcr\u00fcnler gibi \u00f6zel durumlarda m\u00fc\u015fterilerinin ma\u011fduriyet ya\u015famamas\u0131 i\u00e7in elinden geleni yapacakt\u0131r. Ancak on d\u00f6rt (14) g\u00fcn\u00fc ge\u00e7en s\u00fcrelerde iadeyi kabul etmeme hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ident.com.tr\/wp-content\/uploads\/2024\/02\/unnamed-file-scaled.jpg\" alt=\"Blocked Unavailable Decline Accesibility Closed\" itemprop=\"image\" height=\"1709\" width=\"2560\" title=\"Blocked Unavailable Decline Accesibility Closed\" onerror=\"this.style.display='none'\"  \/>\n\t<p><strong>B\u00f6l\u00fcm 5.<\/strong><\/p>\n<p><strong>iDent<\/strong>&#8216;tan al\u0131\u015f\u0131lmad\u0131k \u015fekilde hatal\u0131 \u00fcr\u00fcn g\u00f6nderimi s\u00f6z konusu oldu\u011fu takdirde, l\u00fctfen bizimle telefon ya da e-mail yoluyla ileti\u015fime ge\u00e7iniz. \u00dcr\u00fcn\u00fcn adresinizden al\u0131nmas\u0131 i\u00e7in gerekli i\u015flemleri ba\u015flatacak ve hatal\u0131 g\u00f6nderilen \u00fcr\u00fcn taraf\u0131m\u0131za ula\u015ft\u0131\u011f\u0131 gibi do\u011fru \u00fcr\u00fcnleri adresinize g\u00f6nderece\u011fiz. iDent&#8217;\u0131n hatal\u0131 oldu\u011fu durumlarda m\u00fc\u015fteri hi\u00e7bir \u015fekilde kargo \u00fccreti \u00f6demeyecektir.<\/p>\n\t<p><strong>B\u00f6l\u00fcm 6.<\/strong><\/p>\n<p>E\u011fer kusurlu oldu\u011funa kanaat getirdi\u011finiz bir \u00fcr\u00fcn teslim ald\u0131ysan\u0131z, hatay\u0131 g\u00f6steren kan\u0131tlar sunarak (foto\u011fraf, video vb.) l\u00fctfen hemen\u00a0<strong>iDent<\/strong>\u00a0ile ileti\u015fime ge\u00e7iniz. En k\u0131sa s\u00fcrede \u00fcr\u00fcnlerin iadesi i\u00e7in gerekli i\u015flemleri ba\u015flataca\u011f\u0131z. Kusurlu oldu\u011fu belirlenen \u00fcr\u00fcn taraf\u0131m\u0131za ula\u015f\u0131r ula\u015fmaz muadil \u00fcr\u00fcn taraf\u0131n\u0131za g\u00f6nderilecektir.<\/p>\n<p>\u00dcr\u00fcn e\u011fer para iadesi sebebiyle g\u00f6nderildiyse standart iade politikas\u0131 (B\u00f6l\u00fcm 1) ge\u00e7erli olacakt\u0131r.<\/p>\n\t<p><strong>B\u00f6l\u00fcm 7.<\/strong><\/p>\n<p>\u0130ade sebebi her ne olursa olsun, m\u00fc\u015fteri her zaman \u00fcr\u00fcn iade i\u00e7in kargoya verilmeden \u00f6nce\u00a0<strong>iDent<\/strong>&#8216;\u0131 bilgilendirmek ile y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n\t<p><strong>B\u00f6l\u00fcm 8.<\/strong><\/p>\n<p>M\u00fc\u015fteri garanti s\u00fcresi devam eden \u00fcr\u00fcnleri teknik servise g\u00f6nderebilir. (Garanti s\u00fcreleri \u00fcr\u00fcnlere g\u00f6re de\u011fi\u015fiklik g\u00f6stermektedir.)<\/p>\n<p>Garanti s\u00fcrecindeki \u00fcr\u00fcnler yaln\u0131zca tamir edilebilir yada yenisiyle de\u011fi\u015ftirilebilir, para iadesi yap\u0131lamaz. Garanti kapsam\u0131nda g\u00f6nderilen \u00fcr\u00fcn\u00fcn kargo masraflar\u0131 m\u00fc\u015fteri taraf\u0131ndan kar\u015f\u0131lan\u0131r. Tamir edilmi\u015f\/yenilenmi\u015f \u00fcr\u00fcn\u00fcn kargo masraflar\u0131 ise\u00a0<strong>iDent<\/strong>&#8216;a aittir<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ident.com.tr\/wp-content\/uploads\/2024\/02\/ident_logo-01.png\" alt=\"ident_logo-01\" title=\"ident_logo-01\" itemprop=\"image\"  \/>\n\t<p><a href=\"tel:08508402727\">+90 850 840 27 27<\/a>\u00a0 \u00a0 \u00a0 \u00a0 <a href=\"mailto:info@ident.com.tr\">info@ident.com.tr<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>B\u00f6l\u00fcm 1. iDent m\u00fc\u015fterileri,\u00a0cayma haklar\u0131n\u0131 &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/ident.com.tr\/en\/kurumsal\/iptal-ve-iade-kosullari\"> <span class=\"screen-reader-text\">\u0130ptal Ve \u0130ade Ko\u015fullar\u0131<\/span> Read More \u00bb<\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":633,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"class_list":["post-2969","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Bora Y\u0131ld\u0131r\u0131m","author_link":"https:\/\/ident.com.tr\/en\/author\/bora"},"uagb_comment_info":0,"uagb_excerpt":"B\u00f6l\u00fcm 1. iDent m\u00fc\u015fterileri,\u00a0cayma haklar\u0131n\u0131 &hellip; \u0130ptal Ve \u0130ade Ko\u015fullar\u0131 Read More \u00bb","_links":{"self":[{"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/pages\/2969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/comments?post=2969"}],"version-history":[{"count":12,"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/pages\/2969\/revisions"}],"predecessor-version":[{"id":3224,"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/pages\/2969\/revisions\/3224"}],"up":[{"embeddable":true,"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/pages\/633"}],"wp:attachment":[{"href":"https:\/\/ident.com.tr\/en\/wp-json\/wp\/v2\/media?parent=2969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}